FAQ'S

Here is list of frequently asked questions that you may have, if you have a question & don't see it answered here, please message me via the Contact Page.

What do you use to color the soaps? I use natural coloring a lot that I obtain from clays & suchlike, which means no mica added; I also use Mica, which is non-toxic, cruelty free, ethically sourced & vegan.
Are your products organic? Yes, I use organic: oils, butters & essential oils
When should I expect my order to be shipped? I ship within 1 to 2 business days after the order payment has been confirmed. If an order is placed on the weekend, I will ship the order the next business day. If ordered on a holiday, the order will be shipped on the next business day that the Post Office is open.
Who do you use to ship? USPS & UPS, you will receive a tracking number when your order is shipped, therefore be sure to include your email address so that you can receive order updates via email.
Do you ship Internationally? At this time, I do not ship international.
Are your soaps cruelty free? Yes
Do you have soap that is suitable for sensitive skin? Yes, all of the ingredients that I use are organic & are listed on the page that the soap is listed on. If you have very sensitive skin, you can order my Variety Sample Packs of soaps to try out & you can also do a patch test as well. I also have soap bars with no colorant/no mica & no fragrances in them which would also be good for sensitive skin as well & they will be indicated on my website as having no fragrance, no colorant, some will have colorant but will have fragrance & some will have fragrance but no colorant, so I will offer a plethera of options.
Do you make soaps for skin care? Yes, I have also listed out the ingredients that are used to make the facial soap bars & I cater to healthy skin care with these bars & also cater to eczema & psoriasis & other skin conditions, therefore my skin care bars are for all skin types & all skin care needs.
How do I make my soap bars last longer? Keep them dry between each usage & do not sit in water nor leave near moisture; keep your soap bar dry which will help your bar last longer.
Can I return and/or exchange my soap after I order it? Unfortunately, I cannot accept returns nor exchanges due to it being soap bars. Please take your time to select the bars that you'd like to order & read the ingredients to be certain that you are ordering what you'd like to order.
Are your soaps always the exact same? Being that my soaps are artisan & handmade, each soap bar is different, each soap batch & soap loaf is different & that's what makes it so amazing. But I will always use the same organic oils & butters & essentials that are wonderful for the skin.
What is saponification? That is the process where oils & butters are mixed with an alkali & go through the saponification process which is how soap is made.
Can I order by phone? At this time, I only have online ordering which is great for you because it will update you & safe secure ways to accept your payments.
Why do you need my email address? Including your email address with your order will allow for order updates & if/when I have special discounts for my email subscribers, you will be the first to know.
Can I place a wholesale order? Yes, I do accept wholesale orders, email me at info@sugarsalon.net and put the words "wholesale order" in the subject line & I will send you an Order Form; payment will need to be submitted in full to accept your wholesale order.